General

What does the GivingForce Foundation do?

We process donations for a range of entities worldwide to facilitate employee and corporate giving. These donations can be in the form of personal giving (GAYE / payroll giving, credit card donations and gift aid) and corporate giving (matching programmes, corporate donations and grants).

What is GivingForce Limited (CSR portal)

GivingForce Limited (CSR portal) is enterprise software to help corporations around the world manage their charitable giving programmes. The GivingForce Portal includes modules on Payroll Giving, employee volunteering, matched fundraising and more. Please visit GivingForce Limited’s website for further information.

How do GivingForce Foundation clients and employees use your service?

How clients and employees engage with GivingForce Foundation depends - existing clients of GivingForce Limited (CSR Portal) will be familiar with the portal system and this will form the basis of the day-to-day management of the transaction. Clients and employees who come on board with GivingForce Foundation separately may use a different method and at the time of writing we are bolstering our donation management system. To enquire about using the service please email payrollgiving@givingforcefoundation.org and a member of the team will be happy to assist.

Do you have a complaints procedure?

Yes. The GivingForce Foundation aims to provide high quality services which meet your needs. We believe we achieve this most of the time. However, if you think we are not getting it right please let us know.

In order to ensure our services remain at a high standard, we have a procedure through which you can inform us if you are not satisfied.

How can you contact us?

If you are unhappy about any of the GivingForce Foundation’s services, please speak to the relevant team member in the first instance. If you are not satisfied with the response and wish to raise the matter then please contact Mrs Nasim Rashid/Hamdani, Secretary of the GivingForce Foundation at:

nasim.hamdani@givingforcefoundation.org or
by phone on 020 313 77188 or
by post at:

FAO Mrs Nasim Rashid
GivingForce Foundation
Unit 3, Artisan Place
23 Ladysmith Road
Harrow
Middlesex, HA3 5FE

If your complaint is about the Secretary please:

email any of the Trustees at ejaz.rashid@givingforcefoundation.org or by phone on 020 313 77188 or by post at:

FAO The Trustees
GivingForce Foundation
Unit 3, Artisan Place
23 Ladysmith Road
Harrow
Middlesex, HA3 5FE

All written complaints will be logged and you will receive a written acknowledgement.

How long will it take for us to respond?

The aim is to investigate your complaint properly and give you a reply within 15 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken/being considered to date.
If you are not satisfied with the response you have received, please write to the Secretary/Trustee again, and ask him/her to report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.
All complaints provide us an opportunity to improve our service - we take responsibility for any errors we have made and will take all the necessary steps to ensure they do not happen in the future.

Can I pursue my complaint independently of the charity?

If you are still not satisfied with the response we recommend taking the complaint to the UK Charity Commission - details available at https://www.gov.uk/government/organisations/charity-commission.

How will GivingForce process international transactions?

GivingForce Foundation will use the online money transfer service TransferWise.

I have a technical issue - who can I contact?

Please email payrollgiving@givingforcefoundation.org and a member of the team will be able to assist you with your query.

For Companies

Is there a cost to my company?

Yes. The costs will depend on which modules you wish to offer your employees, and the size of your organisation. Please get in touch with us for further information.

How will the Payroll Giving work for my employees?

The scheme is flexible so your employees remain in control. They can start, stop, increase or decrease their donations when ever they wish to. If they miss the cut-off for any type of donation, then the changes will take effect in the next pay period. They can donate to a single charity or multiple charities. All changes occur online, so there is no paperwork. The whole process is seamless and efficient and records all changes so there is an audit trail.

For Employees

Which credit cards do you accept?

We accept American Express, Mastercard, Mastercard Debit, Visa Credit, Visa Debit and Maestro.

Do you charge a fee for card donations?

Yes, there is a fee deducted from each card donation. The fee consists of 5.0% for credit cards, 40p for debit cards and in both cases an additional 20p card processing fee.

Why do you charge a fee?

GivingForce Foundation provides the highest level of service at the lowest cost to you as a donor. However, there are some minor administrative costs incurred during the donation process, for which we take a small fee. The GivingForce Foundation is a registered charity, so any surplus of fees are donated to charitable causes.

Can I reclaim GiftAid?

Yes. You will be asked during the donation process if you wish us to reclaim GiftAid on your donation.

For Charities

Why has the GivingForce Foundation asked for my bank details?

If we’ve contacted you, it’s because one or more of the companies we act for wishes to make a donation to you directly (corporate giving), or one or more of their employees wishes to make a personal donation. We are asking for your bank details in order to send you these donations.

Will my bank details be secure?

Yes. Your bank details will be stored securely on servers hosted in the UK. To meet our security obligations, all data on our servers are encrypted to the same standard as used by the largest banks.

Can I trust GivingForce Foundation?

Yes. We are a UK registered charity, and an HMRC recognised payroll giving agency. We keep all information on encrypted servers hosted in the UK. Our systems and processes are GDPR compliant. We always act with the utmost integrity and transparency. We will keep you informed at every stage of the process and if you require any further reassurance we are always happy to answer your questions by email, or phone.

What information does GivingForce Foundation require from my charity?

The information we require will vary depending on the type of donation we are processing. We will be very clear in our correspondence with you in what we need. Examples of information we require are bank details (and proof of the bank account), proof of not-for-profit status, and contact details, but there may be other documents we request depending on the circumstances.

I have sent my bank details to GivingForce Foundation. When can I expect to receive a donation?

This will be dependent on the type of donation and who we are processing the donation on behalf of. If it is payroll giving donation, then we are legally obliged to provide you with the payment within 35 days. If it is any other type of donation, the frequency of these donations will be determined by the donor. When we get in touch with you, we will disclose the type of donation it is.

Who will my bank details be shared with?

We do not share your bank details with anybody else. They will only be used to submit payments to your organisation.

Is there a cost to my charity?

No. Any fees are covered by the donor or their employer.

Can I find out the name of the employee who would like to make a donation to my charity before I provide bank details?

Unfortunately, for data protection reasons, we are unable to disclose the name of the employee before the transaction takes place. Post transaction, we will send you a remittance advice with the name, as long as the employee has not asked to remain anonymous. If the employee wishes to remain anonymous then we cannot provide you with any further information. We cannot provide you with contact details for the employee.

Does the GivingForce Foundation need to verify my charity?

Yes. In order to receive donations from GivingForce Foundation, an organisation needs to be verified as a charity or as a not-for-profit that is for a charitable purpose. We may have done this already. If we have not, we will ask for additional information.

What is remittance advice, and why has my organisation received one?

A remittance advice is a notification that a payment has been made to your organisation’s bank account. You will have received one because one of the organisations or individuals that use our platform, has asked us to transfer a donation to your organisation.

Why have a I received an email from Givingforce.com asking for bank details when you are givingforcefoundation.org?

As we are a charity, we try to keep our costs low. GivingForce Limited let us use a number of resources for free, and their email support desk is one of them. If you would prefer, you can send a reply to info@givingforce foundation.org