Frequently Asked Questions

We process donations for a range of employers worldwide to facilitate employee and corporate giving. These donations can be in the form of personal giving (GAYE / payroll giving, credit card donations and gift aid) and corporate giving, including matching programmes, corporate donations and charity grants.

How clients and employees engage with GivingForce Foundation depends - existing clients of GivingForce Limited (CSR Portal) will be familiar with the portal system and this will form the basis of the day-to-day management of the transaction. Clients and employees who come on board with GivingForce Foundation separately may use a different method and at the time of writing we are bolstering our donation management system.

To enquire about using our services Contact us

GivingForce Foundation will use an online money transfer service. We usually use Wise and Stonex.

Contact us and a member of the team will be able to assist you with your query.

GivingForce is a leading employee giving portal that helps companies around the world to accelerate their positive impact on society and the environment.

Delivered by GivingForce Ltd, they offer modules for Payroll Giving, Employee Volunteering, Charity Grants and Corporate Donations and more. Visit the GivingForce website for further information

GivingForce Foundation aims to provide high quality services which meet your needs. We believe we achieve this most of the time. However, if you think we are not getting it right please let us know.

In order to ensure our services remain at a high standard, we have a procedure through which you can inform us if you are not satisfied.

How you can contact us

If you are unhappy about any of our services, please speak to the relevant team member in the first instance. If you are not satisfied with the response and wish to raise the matter then please contact Mrs Nasim Rashid (nee Hamdani) Secretary of the GivingForce Foundation.

Email: nasim.hamdani@givingforcefoundation.org or

Phone +44 20 313 77188 or

Post: FAO Mrs Nasim Rashid, GivingForce Foundation, 6th Floor, Charlotte Building, 17 Gresse Street, London W1T 1QL, United Kingdom.

Alternatively, email any of our Trustees via Ejaz Rashid, Founder & CEO

Email: ejaz.rashid@givingforcefoundation.org

Phone: 020 313 77188

Post: FAO The Trustees, GivingForce Foundation, 6th Floor, Charlotte Building, 17 Gresse Street, London W1T 1QL, United Kingdom.

All written complaints will be logged and you will receive a written acknowledgement.

How long will it take for us to respond?

The aim is to investigate your complaint properly and give you a reply within 15 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken/being considered to date.If you are not satisfied with the response you have received, please write to the Secretary/Trustee again, and ask him/her to report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.All complaints provide us an opportunity to improve our service - we take responsibility for any errors we have made and will take all the necessary steps to ensure they do not happen in the future.

Can I pursue my complaint independently of the charity?

If you are still not satisfied with the response we recommend taking the complaint to the UK Charity Commission - details available at

https://www.gov.uk/government/organisations/charity-commission.

If we’ve contacted you, it’s because one or more of the companies we act for wishes to make a donation to you directly (corporate giving), or one or more of their employees wishes to make a personal donation. We are asking for your bank details in order to send you these donations.

Yes. We are a registered charity in the UK, US and Canada, and an HMRC-recognised payroll giving agency. We keep all information on encrypted servers hosted in the UK. Our systems and processes are GDPR compliant. We always act with the utmost integrity and transparency. We will keep you informed at every stage of the process and if you require any further reassurance we are always happy to answer your questions by email, or phone.

This will be dependent on the type of donation and who we are processing the donation on behalf of.

Unfortunately, for data protection reasons, we are unable to disclose the name of the employee before the transaction takes place. Post transaction, we will send you a remittance advice with the name, as long as the employee has not asked to remain anonymous. If the employee wishes to remain anonymous then we cannot provide you with any further information. We cannot provide you with contact details for the employee.

As we are a charity, we try to keep our costs low. GivingForce Limited let us use a number of resources for free, and their email support desk is one of them. If you would prefer, you can send a reply to info@givingforcefoundation.org

Yes. Your bank details will be stored securely on servers hosted in the UK. To meet our security obligations, all data on our servers is encrypted to the same standard as used by the largest banks.

The information we require will vary depending on the type of donation we are processing. We will be very clear in our correspondence with you in what we need. Examples of information we require are bank details (and proof of the bank account), proof of not-for-profit status, and contact details, but there may be other documents we request depending on the circumstances.

We do not share your bank details with anybody else. They will only be used to submit payments to your organisation.

No. Any fees are covered by the donor or their employer.

Yes. In order to receive donations from GivingForce Foundation, an organisation needs to be verified as a charity or as a not-for-profit that is for a charitable purpose. We may have done this already. If we have not, we will ask for additional information.

A remittance advice is a notification that a payment has been made to your organisation’s bank account. You will have received one because one of the organisations or individuals that use our platform, has asked us to transfer a donation to your organisation.

Yes we do. Our gf-causes.org Portal has been created so that your organisation can easily download their remittance advice note..

Once your organisation receives an EFT payment from the GivingForce Foundation, then it takes our systems two working days to update, after which time your remittance advice will be available to download.

If your organisation is UK or US based and was mailed a cheque/check then please note it takes seven days after a cheque/check has cleared to be updated, and for a remittance advice note to be ready to download.  

If you could kindly upload your banking details to the Portal this would be greatly appreciated. EFT payments are a quicker, more secure and environmentally friendly way for us to pass on a donation. It would also benefit your organisation as the remittance is usually visible two days after a payment has been made (rather than seven).

If you cannot find the remittance email when you login and it is past the prescribed time period, then don't hesitate to get in touch with us at payments@givingforcefoundation.org and we will be happy to help.

Our gfcauses Portal can be found at https://gf-causes.org

It allows vetted charities and nonprofits to easily manage their organisation's profile and payments from the GivingForce Foundation.

Through the secure Portal, organisations can:

* Update their contact information, description, and other details

* Provide banking details to securely receive grant payments

* Access and download remittance advice notes after payments are made

* View payment history and details

Access is limited to organisations specifically invited by the GivingForce Foundation. If your charity has been vetted and would benefit from access, please contact us to receive an invitation.

We look forward to working together to help you continue your important work through the convenience of the gfcauses Portal. Please let us know if you have any questions.

Yes. The costs will depend on which modules you wish to offer your employees, and the size of your organisation. Please get in touch with us for further information.

The scheme is flexible so your employees remain in control. They can start, stop, increase or decrease their donations when ever they wish to. If they miss the cut-off for any type of donation, then the changes will take effect in the next pay period. They can donate to a single charity or multiple charities. All changes occur online, so there is no paperwork. The whole process is seamless and efficient; all changes are recorded so there is an audit trail.

GivingForce Foundation provides the highest level of service at the lowest cost to you as a donor. However, there are some minor administrative costs incurred during the donation process, for which we take a small fee from your employer.

The GivingForce Foundation is a registered charity, so any surplus fees are donated to charitable causes.

Yes, in countries where we offer payroll giving and charitable contributions are tax-deductible, a tax receipt will be made available via the portal shortly after the end of the financial year.